Frequently Asked Questions
Find the answers to our most frequently asked questions.
About our products
Products & Ingredients
Are your products suitable for all skin types?
Yes, our products are formulated to suit all skin types, even the most sensitive. Each ingredient is carefully selected to guarantee effectiveness and gentleness.
Where are your products manufactured?
Our products are designed with love and expertise, in partnership with qualified laboratories.
Can I use your products during pregnancy?
Yes, some products like shea butter balm are perfectly suitable for pregnant women. We always indicate precautions on the product information sheets.
How can I contact you?
You can contact us via the contact form, WhatsApp, or our social media channels. We will respond as soon as possible.
Regarding delivery
Delivery & Returns
What are the delivery times?
Orders are usually shipped within 48 hours. Delivery time then varies between 2 and 10 business days depending on your place of residence and the delivery method chosen.
What are the delivery charges?
Delivery charges are calculated automatically at checkout, based on the weight of the order and the destination.
Can I return a product?
Yes, returns are accepted within 14 days of receipt, only if the product has not been opened or used, and is in its original packaging.
How do I make a return?
Contact us by email or WhatsApp with your order number. We will then provide you with the return address and instructions.